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    Your Questions, Answered.

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    How long does shipping take after I order?

    We are proud to offer FREE WORLDWIDE SHIPPING on all orders and process all orders within 24 hours.


    Australia: 4-10 Days

    U.S: 4-10 Days

    Europe: 4-10 Days

    New Zealand: 4-10 Days

    Canada:  4-10 Days

    Rest of the world: 6-12 Days

    Do I get a tracking number with my order?

    You absolutely will. All orders will be processed within 24 hours and shipped out as fast as possible.

    You will initially receive an order confirmation email once you order and within a day or 2 will be emailed your tracking number so you can follow your order right to your door.

    Where do you ship to?

    We ship worldwide and have our own warehouses located in Australia, U.S and Europe to ensure quick and reliable delivery all over the globe.

    What is your warranty on these?

    We offer a 2 year Full Cover Warrant on all REVIVAL purchases. 

    We're confident you won't have an issue with our devices and will happily send a replacement device on the rare case if is something out of the ordinary.

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    Does the Intelligent Neck Massager actually work?

    • Of course! The Revival™ Intelligent Neck Massager helps to relieve tension in the neck and reduce stress in the body. It works by combining low-frequency electrical impulses with consistent heat and TENS (Transcutaneous Electrical Nerve Stimulation) technology. The result is increased blood flow to the targetted area and the release of natural painkillers known as endorphins. 

    How do I operate the Intelligent Neck Massager?

    After turning ON the massager by holding down the button on the remote for 3-5 seconds, wait till you hear a beep. When turned on, first click the “M” or Mode button on the remote to activate the massage. 

    Then increase the intensity by clicking the “+” button (recommend clicking 5-10 times).

    Each time you click a button on the remote you should hear a “beep” that indicates the remote and device are communicating properly.

    Every time you switch massage modes by clicking the “M” button, it will reset the strength settings to ZERO so you must click the “+” button to increase the intensity of the massage.

    Will the Intelligent Neck Massager fit my neck?

    Yes! One size fits all! The back adjustable metal patches and the comfortable silicon material that the Intelligent Neck Massager is made out will conform to any neck size. The body is flexible and comfortable.

    Is your Intelligent Neck Massager suitable for everybody?

    Although it is safe for most people, experts recommend that some groups of people avoid TENS treatment unless a doctor advises its use.

    This recommendation applies to the following people:

    Pregnant women: Pregnant women should avoid using TENS in the abdominal and pelvic regions.

    People with epilepsy: Applying electrodes to the head or neck of people with epilepsy may induce seizures.

    People with heart problems. People with a pacemaker or another type of electrical or metal implant.

    If you fall into any of these categories: DO NOT use the REVIVAL Intelligent Neck Massager.

    Is there a heat only mode on the Intelligent Neck Massager?

    Yes, simply press the power button to turn it on and press the heat icon for the heating mode to start.intensity to the lowest setting after pressing the power button. Then press the heat only function.

    Still wondering? Ask us anything below.